Ulster Bank to work over weekend to fix technical problems

Ulster Bank Ulster Bank has apologised for the problem

Related Stories

Ulster Bank has said it will be Monday before the backlog in its payments system is cleared, with many customers still unable to access their accounts.

Technicians are expected to work over the weekend in an attempt to resolve issues that meant some customers' accounts were not updated.

Twenty-eight branches across NI are to open until 19:00 BST on Friday.

A RBS Group source told the BBC the underlying issue had been fixed, but it would take time to clear the backlog.

As well as more than 100,000 Ulster Bank customers, others with Natwest and RBS accounts have also been affected.

An Ulster Bank spokeswoman said on Friday it was "still experiencing delays in updating customer balances and automated payments" because of a "systems issue".

"Over the weekend we will endeavour to clear the backlog of automated payments to ensure our customers' balances are up-to-date and that we are operational on Monday morning," she said.

"Customers who have incurred fees or charges as a result of this issue will be fully refunded in due course."

A number of those affected by the problems contacted BBC Newsline on Facebook to voice their concerns.

Some people's salaries had not been processed, while others had encountered problems withdrawing money from their bank accounts.

Business owners said it meant they were unable to pay staff and suppliers, while one woman was unable to to pay a deposit due on a new house.

Another man commented: "Can we charge the bank £30 for a late payment? They do it to us!"

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More Northern Ireland stories

RSS

Features

  • HandshakeKiss and make up

    A marriage counsellor on healing the referendum hurt


  • Pellet of plutoniumRed alert

    The scary element that helped save the crew of Apollo 13


  • Burnt section of the Umayyad Mosque in the old city of AleppoBefore and after

    Satellite images reveal Syria's heritage trashed by war


  • Woman on the phone in office10 Things

    The most efficient break is 17 minutes, and more nuggets


  • Amir TaakiDark market

    The bitcoin wallet with controversial users


BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.