Gatwick passenger says baggage delay 'one of the worst'
30 June 2014 Last updated at 08:44 BST
Passengers at Gatwick Airport have faced delays of more than two hours to reclaim their luggage.
The airport has apologised, blaming a shortage of staff at Swissport, which is one of the three baggage handling companies working at Gatwick.
Passenger Jeremy Somers, who had to wait for more than two hours for his bag on Saturday night, said: "My Gatwick experience was one of the worst experiences I've ever had in a London airport."
Jon Hunt spoke to Mr Somers and fellow passenger George Lane on Sunday.