Suffolk

Ipswich Town season ticket 'opt out' payment angers fans

  • 4 April 2014
  • From the section Suffolk
Ipswich Town
Image caption The supporters trust claimed many existing season ticket holders did not realise they were making an extra payment

Some Ipswich Town season ticket holders claim they were unaware they had to opt out of an extra annual £120 payment.

The club wanted fans to pay an optional extra £10 a month to fund the youth academy - and offered the chance of a free 2015-16 season ticket in exchange.

The Independent Supporters Trust said many fans who renewed by direct debit failed to realise they had to opt out, rather than opt in, to the payment.

The club said fans still had time to opt-out of making the extra payment.

For those who signed up to the academy payment, the club was offering a free season ticket for 2015-16 - but only if Ipswich got promoted to the Premier League.

The offer was on top of a 6% rise in season ticket prices for 2014-15.

'It's rubbish'

Alaisdair Ross, chairman of the trust, said: "In the case of my direct debit, the brochure said you don't have to do anything to renew your season ticket, so I just threw the brochure in the bin.

"It wasn't a case of opt in to the extra payment - it was a case of opt out.

"It's rubbish and I believe it was a calculated act by the club to try and gain extra money when £120 is an awful lot to add on."

An Ipswich Town spokesperson said the rules had been made clear.

"Our direct debit payment schedule clearly sets out that if our fans do not wish to provide a donation to the academy and take up the chance of a free season ticket if we are promoted to the Premier League next season, they can remove this donation by advising us and accordingly a revised payment schedule will be issued," said a spokesperson.

The club said the first direct debit payment would not go out of supporters' accounts until 1 May, and they had until 17 April to opt out.

Around the BBC

Related Internet links

The BBC is not responsible for the content of external Internet sites