Stoke-on-Trent motorists charged in car park payment mix-up

John Street car park New payment machines have recently been installed at the John Street car park

Related Stories

Motorists paying for car parking in Stoke-on-Trent have had the accounts of tourist attractions hundreds of miles away appear on their bills.

The mix-up affected people using a credit card to pay at the council-run John Street car park in Hanley.

Credit card statements have instead named the Yorkshire Sculpture Park in Wakefield and Bedgebury Forest in Kent.

Stoke-on-Trent City Council said, despite the confusion, it had received the payments.

It is unclear how many motorists have been affected, but Independent councillors in Stoke-on-Trent have called for a full investigation.

The local authority said the same car parking payment machines, installed in the last few weeks, had also been recently supplied to the Yorkshire Sculpture Park and Bedgebury Forest.

Both attractions said they had also received complaints about credit card statements and that they were investigating.

In a statement Hardial Bhogal, director of city renewal at the council, said: "The machine suppliers have apologised and confirmed some of the site descriptions had become muddled.

"The descriptions will be checked and if any are incorrect they will be remedied as a priority.

"There is no doubt that the card payments have been received into our city council account.

"This is the first time we have been made aware of this problem and the supplier is seeking to resolve the matter promptly."

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Stoke & Staffordshire

Weather

Stoke & Staffordshire

Min. Night 4 °C

Features & Analysis

Elsewhere on BBC News

  • Reading e-bookA novel idea?

    How US libraries are responding to the change from printed books to digital publishing

BBC © 2013 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.