Russell Baldwin of Care UK
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Care UK apologises after flood of Norfolk complaints

9 September 2013 Last updated at 17:43 BST

One of the country's biggest private care providers has apologised after more than 100 people in Norfolk criticised its standard of care.

Care UK took over the county council contract to provide care to the elderly and vulnerable in their own homes in July. Complaints include missed appointments and medication not given.

Russell Baldwin, a senior manager with Care UK, said he was disappointed that they had given people cause to complain and it was important that they apologised.