London

London Underground makes Tube refund process simpler

  • 23 June 2014
  • From the section London
Oyster card
Refunds can be claimed if the cause of the delay was not in Transport for London's control

London Underground has simplified the process for customers seeking a refund if their train is late.

Passengers now just have to enter the details of their delayed train online, whereas before they had to provide all their personal and Oyster card details.

Refunds will be given for Tube and DLR trains which are late by 15 minutes or more if the cause of the delay was under Transport for London's control.

Money will also be returned if Overground trains are 30 minutes late.

The simpler process will also speed up payment, with most refunds now being settled within seven days instead of 28.

All customers, including those travelling with magnetic paper tickets, will be entitled to refunds.

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites