Hull City Council ordered to carry out housing review
- 30 January 2014
- From the section Humberside
A council has been ordered to review the way it handles housing applications from homeless people following an investigation by a watchdog.
A report by the Local Government Ombudsman found Hull City Council failed to inform an applicant of their legal rights in refusing a property.
It was ordered to pay one complainant £200 after she "suffered injustice".
The council said it was "seeking to improve its services" following the Ombudsman's investigation.
The review was ordered after it emerged one woman refused the offer of a house which the council later admitted "was not reasonable".
'Not happen again'
The report said the council then closed her application and failed to give her a reason for the decision or inform her she had a right to appeal.
Laura Carr, the council's city neighbourhoods and housing manager, said: "Our practices have been reviewed and amended accordingly to ensure something like this does not happen again.
"We take our responsibility to provide housing to those who need it seriously and we are continuously seeking to improve our service."
Following the report the council identified three other people affected by the same failings.