Worcestershire council pays £9,000 over disability payment 'injustice'
- 7 September 2011
- From the section Hereford & Worcester
A mother whose son has cerebral palsy and was dependent on her for 24 hour care is to get £9,000 in compensation.
A report by the Local Government Ombudsman said Worcestershire County Council failed to tell the woman what financial help she was entitled to.
Dr Jane Martin said the faults she identified caused significant injustice to the family, who cannot be named.
A spokesman from the council said: "We acknowledge administrative processes were not properly followed."
The council has agreed to pay the £9,000 to the woman in addition to £4,000 it has already agreed to pay the son to reflect his own suffering and inconvenience.
The report acknowledged that direct payments to the family are now in place but the council's faults meant the young man was totally dependent on the care he received from his mother.
Dr Martin said: "This young man's mother has cared for her son over many years, whose best interests have been her foremost concern.
"I also recognise the considerable sacrifices she and her family have made."
A spokesman for the council said it accepted the ombudsman's conclusions.
"It is important that when mistakes are made we hold our hands up and do our best to make sure they don't happen again," it said.
"Since the complaint came to light, all social work staff have received further comprehensive training to ensure direct payments are always offered as a way for people to receive their social care support."
The family cannot be named for legal reasons.