Sisterly Care agency's clients 'at risk'
- 14 June 2012
- From the section Hampshire & Isle of Wight
A care agency has been warned that it has put clients at risk by not having acceptable procedures in place when giving out medicine.
The Care Quality Commission (CQC) issued four warning notices to Sisterly Care in Havant, Hampshire.
It has now been told it must improve or face sanctions such as fines or even closure.
A spokeswoman for the agency said it was working to make the required changes by Friday's deadline.
'Protect the rights'
The agency, which supplies staff to look after residents in their own homes, was inspected at the end of April.
The commission found problems related to the regularity of carers.
It was told by one resident: "It's a worry not knowing them, and they don't know what they should be doing".
As well as concerns over staff and medicine procedures, the commission found the treatment and support Sisterly Care provided did not always "meet the needs and protect the rights" of people using the service.