Gloucestershire village without phones for three weeks
- 10 January 2014
- From the section Gloucestershire
Hundreds of people in a Gloucestershire village have been without phone lines and broadband for three weeks due to heavy rain.
The fault is affecting about 400 homes in Highnam where BT landlines have been disrupted since Christmas Eve.
The company said water damage to a vital cable caused the problem and with water levels still high, engineers are unable to fix the problem.
Resident Anna Jones said the situation is "getting a bit fraught now."
Highnam Surgery practice manager, Richard Stacy said phone lines into the building have had to be diverted to its other surgery in Gloucester, and he has to go into the car park to make a call on his mobile phone as the signal is "very poor".
He said BT has provided "no updates" on an estimated time to fix the fault.
BT spokesman Chris Orum said the cable that needs replacing is in a flooded chamber which engineers cannot gain access to until water levels fall.
"We are ready to go, we need to replace two big sections of cable and then connect them up either end," he said.
"So as soon as we get lower water levels we can get in and do that and restore the service."