Bristol City Council 'denied legal right' to homeless

Related Stories

Bristol City Council has failed to provide homeless people with the chance to appeal against decisions not to house them, an ombudsman has reported.

The authority has a legal duty to give written notice of decisions made to offer temporary accommodation or not.

A complaint from a woman, who waited five months for accommodation without hearing anything, led to the problem being uncovered.

The council has accepted the findings and paid the woman £200 compensation.

She first contacted the council in August last year but was not offered temporary accommodation as the council did not consider her eligible.

However the council, which said it gave her "practical help" about renting privately, failed to give formal written notice which it has a legal duty to perform.


The Local Government Ombudsman (LGO) concluded that, as a result, the woman had been denied the chance to appeal against the decision.

It also said the situation was unlikely to be an isolated case and revealed a wider problem in Bristol.

Councillor Mark Bradshaw, from Bristol City Council, said: "We accept the findings of the report and have apologised to the applicant and paid compensation for the council's failure to deal with her application to the standard that we would expect.

"In this case we concentrated our efforts on providing her with practical help to secure a private tenancy, however we accept that the council should have issued her with a formal written decision in 2012.

"We are reviewing our procedures in the light of the ruling by the ombudsman and will seek legal advice on revised practices."

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Gloucestershire



7 °C 1 °C


  • A very clever little girlBrain gain

    Why are people getting better at intelligence tests?

  • BeefaloBeefalo hunt

    The hybrid animal causing havoc in the Grand Canyon

  • A British Rail signBringing back BR

    Would it be realistic to renationalise the railways?

  • Banksy image of girl letting go of heart-shaped balloonFrom the heart

    Fergal Keane on the relationship between love and politics

  • Don Roberto Placa Quiet Don

    The world's worst interview - with one of the loneliest men on Earth

Try our new site and tell us what you think. Learn more
Take me there

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.