Cheltenham Borough Council apology after snow disrupts refuse collections

Household rubbish piled up outside a house in Cheltenham Waste collections were suspended mid-week before a partial thaw that followed soon after

Related Stories

An inquiry has concluded "lessons should be learnt" after rubbish collections were disrupted by snow.

Cheltenham Borough Council received "significant numbers of complaints" about a decision to cancel collections in January, and later ordered a review.

Public anger was aimed at the authority for suspending collections mid-week as a partial thaw followed soon after.

The report states this decision was "inappropriate". The council has apologised for the disruption caused.

It says it is not a "blueprint" for the future, but it lays out "principles and reasonable expectations" for the next major weather event.

These expectations include collecting waste where safe to do so, better public communication and daily council meetings to discuss the changing situation during major weather events.

The report also highlights better use of collection sites and designated places for residents to drop-off bags of waste if the need arose.

On this occasion, the most significant reason given for the disruption was that it was the first major weather event since the introduction of alternate weekly refuse collections.

Councillor Roger Whyborn, cabinet member for sustainability, wrote the report and will present it at the council's next cabinet meeting on 16 April.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Gloucestershire



18 °C 10 °C


  • FlagsNational identity

    After the referendum, have two Scotlands emerged?

  • Two sphinxes guarding the entrance to the tombTomb mystery

    Secrets of ancient burial site keep Greeks guessing

  • Tattooed person using tabletRogue ink

    People who lost their jobs because of their tattoos

  • Two people holding up the newly discovered head of Mithras, 1954Roman puzzle

    How to put London's mysterious underground temple back together

  • Deepika PadukoneBeauty and a tweet

    Bollywood cleavage row shows India's 'crass' side

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.