Essex

Colchester hospital placed in special measures

  • 14 November 2013
  • From the section Essex

A hospital being investigated by police over its cancer waiting times has been placed in special measures.

Health regulator Monitor acted after data "inaccuracies" meant Colchester General Hospital had breached its licence to provide health services.

The discrepancies were uncovered by the Care Quality Commission (CQC), which found staff were "bullied" to alter figures.

Health trust chiefs said they would now be helped to make further improvements.

However, union leaders have called for a change in leadership and said there had been a "loss of confidence" in the trust's board.

'Immediate steps'

The CQC report found staff were "pressured or bullied" to change information on patients and their treatment to make it seem people were being treated in line with national guidelines.

Monitor said its own formal investigation found the trust had breached its licence after the CQC said cancer care at the trust was inadequate.

It said it worked with CQC and NHS England to "ensure immediate steps were taken to safeguard cancer patients in the care of the trust", to start a review of what had caused the problems and to take action to prevent it happening again.

Dr Gordon Coutts
Dr Gordon Coutts said the hospital was "truly sorry"

NHS England is working with the trust to conduct a review of the cancer services to assure patients that past practices complied with national standards.

Before the cancer waiting times inquiry, Colchester hospital had been part of the Keogh Review into trusts with higher-than-average mortality rates and had been put under enhanced scrutiny by Monitor.

It said it stopped short of putting it into special measures then, because the regulator was confident the trust leadership could tackle the issues raised at that stage.

'Already taken action'

However, a whistleblower came forward with concerns about the hospital's cancer pathway, which led to the CQC inspection and Sir Mike Richards, the chief inspector of hospitals, recommending the trust be put into special measures.

Monitor regional director Adam Cayley, said: "The trust has been given an explicit set of actions to improve the service it offers patients.

"We will be monitoring progress closely and we will not hesitate to take further regulatory action if required.

"The leadership of the trust will be reviewed as part of our scrutiny of the trust's governance arrangements and, if necessary, further regulatory action will be taken."

Colchester Hospital's medical director Dr Sean MacDonnell told a public meeting of the trust board on Thursday that three members of staff had made the bullying or harassment allegations.

The hospital has so far contacted 29 of the 30 cancer patients, or their families, named by the CQC, he added.

More than 200 calls have been made to a special helpline set up in the wake of the CQC report.

Health trust chief executive Dr Gordon Coutts added that it had "already taken action" and its priority was the safety and well-being of patients.

"The additional advice and support that we will receive as a result of the announcement by Monitor will help us to make the improvements that are needed quickly and effectively," he said.

"Pairing us with another Trust will also provide the opportunity to have a fresh pair of eyes to look at our services."

Unison had said its members told executive directors last year they were being bullied into falsifying data, but the matter was not dealt with.

Its regional head of health, Tracey Lambert, added: "The trust board has lost the confidence of patients and the public in north-east Essex and people want to see strong, positive action to improve health care at the hospital.

"There is a need for a significant change of leadership and we look forward to working with the new regime."

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