Computer fault hits Plymouth council tax

Plymouth City Council tax letter The council said said 9,343 accounts were affected by the "technical fault"

Related Stories

More than 9,000 people in Plymouth have not had council tax payments taken this month after a computer fault.

The direct debit instalments were due to be withdrawn on 15 July by Plymouth City Council.

The local authority said it had contacted those affected to arrange other methods of payment.

These include making an immediate payment or waiting until the end of the month when the direct debit collection will be re-run.

'Hugely regrettable'

The authority said 9,343 bank accounts were involved and blamed a "technical fault".

Councillor Mark Lowry, cabinet member for finance said: "This is hugely regrettable and we are doing everything we can to resolve the situation.

"If residents want to make an immediate payment they can do this through many channels and we will be writing to them with this information.

"We apologise for the inconvenience this may have caused people and we will take every measure to ensure this doesn't happen again."

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Devon

Weather

Plymouth

18 °C 16 °C

Features

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.