'Nightmare' wedding couple win Thomas Cook pay-out

Terry and Keeley Ford The couple, from Kings Heath, say their wedding turned into 'an absolute nightmare'

A Birmingham couple who contracted gastro illness during a "luxury wedding" in the Dominican Republic have won a pay-out of nearly £50,000 from their travel company.

Terry and Keeley Ford, from Kings Heath, travelled to the Melia Caribe Tropical Resort in Punta Cana from 27 August to 10 September 2009.

However, they and five guests fell ill before the wedding.

Tour operator Thomas Cook confirmed they had reached "an agreement".

'Absolute nightmare'

Mrs Ford said she had been concerned about some of the food they were served at the resort during their trip.

"I remember eating a burger and the middle of it was pink and did not seem to be cooked properly, so I sent it back to the kitchen," she said.

"Over the following two days we all started to feel ill, with each of us unable to leave our rooms for long because of sickness and diarrhoea. It was an absolute nightmare.

"Terry's son, Jonathan, fell ill just two days after we arrived which made it hard for us to all be together as a family."

The couple and guests at their wedding Thomas Cook apologised to the couple following their illness

Mrs Ford's two children, who were 11 and 15 at the time, and her parents also fell ill.

Clare Pearson, from legal firm Irwin Mitchell, represented the family.

She said: "This trip, which was meant to be a wedding celebration as well as a holiday, was ruined because of the illness the wedding party suffered and unfortunately nothing can turn back the clock to change that."

Thomas Cook said the health and safety of customers was of "paramount importance".

A representative said: "We extend our apologies to Mr and Mrs Ford following their illness.

"We would like to assure customers that incidents of this type are rare."

He added the settlement would be shared between the couple and other family members who fell ill.

More on This Story

The BBC is not responsible for the content of external Internet sites

BBC Birmingham & Black Country



12 °C 10 °C

BBC Local Live

    Mary J Blige coming to Birmingham 09:01:

    BBC Birmingham PR tweets: .@maryjblige is coming to #Birmingham! She has been added to the #1XtraLive line up on Saturday 15 November - excited?! We are!

    For details on how to get tickets visit here.

    Coseley crash death 08:52:

    A van driver died in a crash involving a police car in Coseley yesterday morning.

    Concerns for care home residents 08:40: Michelle Dawes Journalist, BBC WM

    I'm at this Stourbridge care home where residents in their 90s fear being moved out after the firm went bust.

    The Homestead care home near Stourbridge

    Administrators say their priority is to make sure The Homestead Care Home works efficiently and disruption is kept to a minimum while they find an alternative home.

    Wolves 2-0 Middlesbrough 08:29:

    Wolves moved into the Championship play-off places with a comfortable win over Middlesbrough.

    Bakary Sako of Wolverhampton Wanderers celebrates his goal with team-mate Dave Edwards

    Kenny Jackett's side took the lead through a Bakary Sako (pictured left) penalty after Nouha Dicko had been fouled in the box. Read more on BBC Sport.

    Blackburn 1-0 Birmingham 08:20: BBC Sport

    Birmingham City's first match since the departure of Lee Clark ended in a 1-0 defeat last night away at Blackburn.

    Blues almost snatched a stoppage time equaliser, but substitute Andrew Shinnie's shot struck the crossbar.

    A38 delays 08:11:

    One lane is closed and there's queuing traffic on the A38 St Chad's and Queensway tunnels northbound in Birmingham city centre, at the A38 Great Charles Street Queensway junction, because of a broken down vehicle and recovery work.

    Congestion goes to Holloway Circus, says BBC Travel.

    Today's forecast 08:05:

    After a mainly dry, bright and chilly start, cloud will thicken with light, patchy rain possible through the afternoon.

    Winds will be much lighter than on Tuesday and it will feel less cold with a high of 13C (55F).

    Good morning 08:00: Stephanie Barnard BBC Local Live

    I'm in the BBC WM newsroom bringing you the latest news, sport, travel and weather updates for Birmingham and the Black Country.

    If you'd like to comment on any of the updates featuring today, please email or tweet @BBCWM.



BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.