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West Midlands NHS helpline 'improved' by new operators

12 March 2014 Last updated at 07:02 GMT

West Midlands Ambulance Service says it has improved the NHS 111 helpline since taking it over in December.

The helpline, administered from a call centre in Brierley Hill, Dudley, is for patients with urgent but not life-threatening symptoms.

The ambulance service took over the helpline across most of the West Midlands after NHS Direct said it could not afford to continue running it.