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Laptop problems for 999 caller

1 February 2013 Last updated at 07:23 GMT

West Midlands Police have revealed a 999 call from a woman asking for help to unlock her laptop computer.

The force released the call as part of a 24-hour Tweetathon to highlight the work done by its call handling staff.

The force said it typically answers about 1,500 emergency calls a day.

Ch Insp Sally Holmes said hoax and nuisance calls not only increased the workload for staff, but could also delay answering genuine and sometimes life-threatening calls.