Berkshire

Misery for Bracknell residents flooded for the second time in a year

A water company has been criticised after some residents in Bracknell were flooded for a second time in a year.

The homes of 15 families in Ringmead have been affected after a water main burst.

Residents say they are devastated that their homes are back underwater, just as they were starting to refurbish them.

South East Water said it was working to find a solution to the problem.

Homeowner Paul Jordan said: "All of the homes affected have lost all of their contents. Everything has gone... it's pretty much back to its shell at the moment."

Jay-Anne Dingwall, whose family moved into their house in November, said: "We were on holiday and, just as we were preparing to refurbish the house, we got a call to say it had been flooded again and it has caused devastation all over again."

She added: "We don't want to go back into the property or even think about refurbishing until we know what's going to happen, why it's happened and what they are going to do to prevent this."

Douglas Whitfield, head of operations at South East Water, said the company would investigate, but he said mains replacement work elsewhere made it difficult to say when repairs would take place.

"We will engage with them as much as we can and make sure that everyone is taken care of," he said.

Bracknell MP Dr Phillip Lee said a lack of clarity on compensation and no clear plan for fixing the water main had left residents "unclear".

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