NHS 111 advice line restarts in West Midlands

Related Stories

The NHS 111 helpline has restarted under new management in the West Midlands after an eight-month suspension over "unacceptably low" standards.

West Midlands Ambulance Service (WMAS) now runs the non-emergency advice line, having taken over from NHS Direct.

A report by NHS commissioners in April said some centres were struggling to cope with the number of calls.

It concluded patient safety could have been compromised.

The service covers Birmingham, Solihull, the Black Country, Shropshire, Herefordshire, Worcestershire, Coventry and Warwickshire.

When signing the contract in October to take over the project, the chief executive of WMAS, Anthony Marsh, said his organisation had expertise in running complex clinical call-handling operations, which "will allow us to bring real improvements" to the 111 line.

The NHS Direct 0845 46 47 telephone number has been switched off in the West Midlands and callers are being advised to redial 111.

More on This Story

Related Stories

More England stories

RSS

Features

  • Atletico's Diego Godin celebrates his goal with teammate David VillaWeek in pictures

    Selection of the best news photographs from around the world


  • Susanne du ToitTop 10 Tips

    Portrait painter Susanne du Toit on being an artist


  • StampsPost independence

    Will stamps get cheaper if Scots go it alone?


  • Rhea10 things

    Rhea birds can be extremely dangerous, plus other factlets


  • Plane at Shannon airportShannon's call

    The airport that hosted a roll-call of presidents


BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.