Npower job cuts announcement fuels UK energy debate

 
N Power generic bill NPower has come under fire for raising bills and now cutting jobs

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Npower's announcement that it was shedding 1,400 jobs across the UK has fanned the flames of Britain's energy debate again.

Labour has been putting the boot into energy suppliers for months now for overcharging and profiteering.

So the party's MPs were only too willing to don their metaphorical toe-capped boots again when news of Npower's plans began to leak out.

Jobs going

In the end when the company revealed the full details of what was planned in the north-east of England, it wasn't quite as bad as those leaks suggested, although still grim news for some.

There had been talk of more than 1,000 jobs going.

In the end Npower did announce 430 redundancies in its offices in Rainton Bridge on Wearside. Those roles will be outsourced to India.

Start Quote

Bridget Phillipson

Over 400 families face the prospect of going into the New Year trying to secure work in an increasingly tough jobs market”

End Quote Bridget Phillpson MP Labour, Houghton and Sunderland South

Other offices in Peterlee in County Durham, and Thornaby in Teesside will close, but their workers are being offered jobs on other sites.

Around 500 workers will also be transferred to the outsourcing firm Capita.

Nevertheless Labour MPs were not mollified.

Bridget Phillipson, whose Houghton and Sunderland South constituency includes Rainton Bridge, said: "The announcement from Npower is a devastating blow for staff at Rainton Bridge, especially with Christmas just around the corner.

"Over 400 families face the prospect of going into the new year trying to secure work in an increasingly tough jobs market.

"I want to see Npower taking responsibility for its decision. They need to put in place a support package that goes above and beyond what is required by law."

Maximise profits

Alex Cunningham, who represents Stockton North, was concerned about the impact the Thornaby office closure would have on the town's economy.

He said: "Npower is one of the biggest employers on Teesside, and we are losing jobs that are vital to our local economy so we must do something to persuade the company to change its mind.

"But they are only interested in profit, as we have seen from their huge price increases in energy prices in recent times. All they want to do is maximise their profits.

NPower's Rainton Bridge offices Hundreds of staff based at NPower's Rainton Bridge offices will lose their jobs

"They do not care about the local economy and they certainly don't care much about their customers."

Those are charges rejected by Npower. It says the restructuring is about cutting costs and keeping bills down, but also about improving services to customers.

The company regularly comes near the bottom of satisfaction surveys in an industry that's already held in low public esteem.

It hopes to change that.

Gareth Pickles, Npower's customer service director, said: "Our commitment to the North East remains very strong - there'll still be around 3,500 people in the region helping Npower customers every day.

"As a business, we're operating in extremely tough times and we've had to look at what's right for the long term future of the company. We also have to keep our costs as low as possible when our customers are seeing bills going up due to a range of external factors."

Cheap populism

I'm guessing customers seeing their bills go up by around 10% this weekend might not be too sympathetic.

Start Quote

James Wharton

We have seen a lot of politicians making cheap populist points to try and win over easy votes and support over energy prices and companies”

End Quote James Wharton MP Conservative, Stockton South

But Stockton South's Conservative MP James Wharton was not as gloomy as his Labour counterparts.

Npower's Thornaby office is in his constituency, and while he is not happy that it's being closed, he is reassured that at least all the employees are being offered jobs elsewhere.

He's been told Npower will also provide help with transport and extra expenses for three years for those that do choose to move.

And while he does want to see more competition in the energy market, he believes the region's Labour MPs are just intent on cheap populism.

He said: "There is a big issue here about the way our national debate engages with the problem of energy. We have seen a lot of politicians making cheap populist points to try and win over easy votes and support over energy prices and companies.

"The reality is that will impact on jobs, it will impact on our infrastructure, and it will impact on share prices. Those shares play a big part in our investments and pensions.

"These are very complex issues and are not easy to resolve. What we have to do now is make sure that the people who work in places like Thornaby are given as much protection as possible and their interests are looked after."

Swallowed up

But Npower's presence in the North East exposes another interesting issue.

The firm is owned by German energy company RWE, but Npower itself contains the remnants of some of the suppliers that pre-dated privatisation.

Northern Electric shop The Northern Electric company was swallowed up by NPower

The North East Electricity Board was done away with in 1990, and became Northern Electric, before eventually being swallowed up in Npower.

Those local roots are largely historical now but there is some legacy.

It employs as many as it does in the North East partly because of the Northern Electric link.

And it also has a huge regional customer base.

The firm has a 64% share of the North East energy market - suggesting that many of the customers it inherited from Northern Electric have never switched supplier.

You could see that as a failure of privatisation - or perhaps a head-in-the-sand attitude from consumers

In either case, many will see their bills rise this winter. The Conservatives believe the solution lies in more competition and making switching easier.

Labour is intent on reforming and regulating a market it believes is broken.

Expect much more rhetoric from both sides in what's become a key election issue.

 
Richard Moss, Political editor, North East & Cumbria Article written by Richard Moss Richard Moss Political editor, North East & Cumbria

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  • rate this
    +9

    Comment number 3.

    Outsourcing work to India...great what we need another call centre where no speaks a word of English or give a damn about customer service.
    This is all for fat cat profit which will go toward Tory party donations...This government hasn't done a thing to help energy consumers as long as they are getting their donations from the big six.

  • rate this
    +6

    Comment number 11.

    So if you're with Npower, get on to a comparison site find another then ring them on Monday and say you are leaving as they are failing to support British jobs.

    I already refuse to shop in WHSMiths in airports where they have self service - they should be employing people instead.

    And same in the B&Q in Scarborough where they have added self-checkout and there is a visible reduction in staff.

  • rate this
    +5

    Comment number 12.

    So N power come near the bottom of satisfaction tables! How is that going to change by moving their call centers to India? A lot of companies have tried this and failed returning to the UK those of us who have the misfortune to talk to some one who clearly can not understand what you are trying to describe know what is coming!!!!

  • rate this
    +4

    Comment number 6.

    Big six. 6 COE's, 6 HR teams, 6call cntr. teams, 6 sales teams and many more duplications. All need to make profits for share holders. How can this benefit us the end users.

  • rate this
    +4

    Comment number 19.

    So James Wharton Tory MP for Stockton South is more interested in the interests of shareholders in a German company than he is in the jobs of his constituents. Instead of criticising Labour for highlighting the excessive profits of energy companies I think he should stop making cheap populist points about the EU and immigration and start fighting for his constituents.

 

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