UK Power Networks to pay £1.1m compensation after storms

Repairs to the power lines in the East involved about 1,000 engineers

Related Stories

Compensation payments for households in the Eastern counties left without electricity after the UK storms will cost UK Power Networks more than £1m.

At the height of the storm on Monday 28 October about 300,000 homes in the region lost power.

Customers left without power for more than 48 hours will be paid £54, double the statutory payment, as a "gesture of goodwill ", said the company.

About 13,000 customers will be eligible for compensation totalling £1,134,000.

A further payment of £54 for every 12 hours without power will be paid to those customers still cut off after the initial 48 hour period.

Director of customer services Matt Rudling said: "More than 300,000 customers were affected when gale force winds hit the eastern region on Monday night.

"We do understand the difficulties experienced by our customers during this time and while we can never compensate for that we have decided to double the standard payments as a gesture of goodwill."

COMPENSATION PAYMENTS

Homes/time without power Eligible payment

Source: UK Power Networks/BBC Look East

Statutory compensation costs

13,000 off for 48+ hours

4,000 off for 60+ hours

2,700 off for 72+ hours

1,000 off for 84+ hours

300 off for 96+ hours

£27

£54

£81

£108

£135

TOTAL: £567,000

"Goodwill" compensation costs

13,000 off for 48+ hours

4,000 off for 60+ hours

2,700 off for 72+ hours

1,000 off for 84+ hours

300 off for 96+ hours

£54

£108

£162

£216

£270

TOTAL: £1,134,000

The Wells family and their neighbours, in the hamlet of Alphamstone, Suffolk, were without power from Monday morning until late on Friday evening.

Simon Wells said when the power came back on the family "jumped for joy" but the compensation "would be welcome".

Power was restored at all properties in the East left without electricity by the 80mph (129km/h) winds on Saturday.

The company said it would write to all those eligible to receive compensation payments.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More England stories

RSS

Features

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.