UK Power Networks to pay £1.1m compensation after storms
- 4 November 2013
- From the section England
Compensation payments for households in the Eastern counties left without electricity after the UK storms will cost UK Power Networks more than £1m.
At the height of the storm on Monday 28 October about 300,000 homes in the region lost power.
Customers left without power for more than 48 hours will be paid £54, double the statutory payment, as a "gesture of goodwill ", said the company.
About 13,000 customers will be eligible for compensation totalling £1,134,000.
A further payment of £54 for every 12 hours without power will be paid to those customers still cut off after the initial 48 hour period.
Director of customer services Matt Rudling said: "More than 300,000 customers were affected when gale force winds hit the eastern region on Monday night.
"We do understand the difficulties experienced by our customers during this time and while we can never compensate for that we have decided to double the standard payments as a gesture of goodwill."
The Wells family and their neighbours, in the hamlet of Alphamstone, Suffolk, were without power from Monday morning until late on Friday evening.
Simon Wells said when the power came back on the family "jumped for joy" but the compensation "would be welcome".
Power was restored at all properties in the East left without electricity by the 80mph (129km/h) winds on Saturday.
The company said it would write to all those eligible to receive compensation payments.