HomeServe confirms 300 job cuts in Walsall, Banbury and Preston

  • 22 March 2013
  • From the section England

Three hundred jobs are to go at a household emergency repair firm after a fall in customer numbers.

HomeServe said 162 jobs will go at its base in Walsall in the West Midlands, 20 in Banbury in Oxfordshire and the remainder in Preston, Lancashire.

The company is currently being investigated by the Financial Services Authority over alleged mis-selling of its policies.

It employs more than 2,000 people across the UK.

Chief executive Richard Harpin said he expected its UK customer base to stabilise at about 1.9m customers by next year, a drop of about 350,000.

He said: "Our UK business is making progress improving the effectiveness of its sales and marketing activity and we have clear plans for increasing both customer acquisition and retention over the next two years.

"As a result we are announcing the loss of 300 roles in the UK business."

The firm, which offers insurance policies for burst pipe repairs, broken-down boilers and electrical problems, suspended its call-centre sales force following the mis-selling allegations in October 2011. It has since cut 400 jobs.

More than 1,000 people work at the Walsall site, the firm said.

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