Stafford Hospital: Nurse says hospital failed to listen
Casualty nurse Helene Donnelly explains why she was spurred on to blow the whistle about Stafford Hospital and its poor patient care standards.
She told the BBC she saw patients dying in "very undignified situations that could have been avoided".
Ms Donnelly recalls how she attempted to bring her concerns to the attention of hospital managers during her six years working in A&E.
The 'whistleblower' nurse believes that one of the hospital's main failings was that patient care complaints "did not get listened to or acted upon".
The hospital's new chief executive Lynn Hill-Tout says the quality of care has improved: "I think the care is very much better than it was two or three years ago... We don't get it right every time. But I think that the standards have dramatically improved."
The Hospital That Didn't Care is broadcast on Wednesday, 6 February on BBC One at 22:35 GMT in the West Midlands and nationwide on the iPlayer for seven days thereafter.