Stafford Hospital: How patient's daughter took action
6 February 2013 Last updated at 06:55 GMT
Eighty-six-year-old Bella Bailey was admitted to Stafford Hospital with a hernia in 2007.
Her daughter, Julie, was appalled by her treatment and witnessed conditions in the hospital first-hand when she stayed at her mother's bedside one night.
She explains how this gave her the impetus to contact other people who had concerns about the standard of care at the hospital, and to take action.
The hospital's new chief executive Lynn Hill-Tout says the quality of care has improved: "I think the care is very much better than it was two or three years ago... We don't get it right every time. But I think that the standards have dramatically improved."
The Hospital That Didn't Care is broadcast on Wednesday, 6 February on BBC One at 22:35 GMT in the West Midlands and nationwide on the iPlayer for seven days thereafter.