Woman, 71, in six-hour ambulance wait
17 January 2013 Last updated at 20:30 GMT
A 71-year-old woman was left lying on the floor for six hours waiting for an ambulance after a fall at her bungalow.
The family of Irene Swinbank was told not to move her after she slipped in her bathroom in Westoe, South Shields, and broke her shoulder.
Three ambulances were sent but all were diverted to other emergencies.
The North East Ambulance Service apologised and said that it was experiencing a high volume of emergency calls on the day.