Disability property issues still misunderstood
Paul Carter, a journalist and wheelchair user, goes undercover to highlight the issue of estate agents being 'oblivious' to the practical issues around disabled living.
He called a number of estate agents in Bath asking if they had any flats with wheelchair access for rent.
Even though the estate agents told him the properties would be fine for a wheelchair user, only one out of five was suitable.
BBC Inside Out West is broadcast on Monday, 12 November on BBC One at 19:30 GMT and nationwide on the iPlayer for seven days thereafter.