Norwich coffee trader refuses to serve people on phones

10 April 2012 Last updated at 08:35 ET Help

A Norfolk coffee trader says he is "striking a blow for basic manners" by refusing to serve any customer who places an order while talking on a mobile phone.

Darren Groom, 36, said he was "fed up" with people expecting him to "lip read" their order at his shop in Norwich.

BBC Look East's John Cranston reports.

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