London Luton bottom of airport poll
22 August 2014 Last updated at 09:51 BST
London Luton airport has come bottom of an airport customer satisfaction survey for the second year running.
The poll by consumer group Which? asked customers to rate queues at security, seating provision and pick-up and drop-off facilities.
Southend and Robin Hood Doncaster Sheffield topped the table, with Luton at the bottom scoring 37%.
Dominic Laurie reports.