Eurostar delays: Trains cancelled at St Pancras station
17 April 2014 Last updated at 21:50 BST
Gavin Leisfield had been waiting at St Pancras station since 17.30 BST after Eurostar trains were cancelled.
He was one of hundreds of passengers who were waiting for news after a Eurotunnel train broke down in the tunnel earlier, then a technical problem closed the tunnel's other line.
Mr Leisfield said there were no Eurostar staff at the station to help and police were guarding the check-in desk.