Environment Agency: 'It is understandable people are angry'
13 February 2014 Last updated at 09:21 GMT
Tens of thousands of homes are without power and commuters are facing major travel disruption after hurricane-force winds battered the UK.
Severe flood warnings remain for Berkshire, Surrey and Somerset - all already hit by severe flooding.
Speaking to the BBC's Charlie Stayt in Staines-upon-Thames, Alison Baptiste from the Environment Agency said she understood people's anger and upset, but insisted staff were working ''around the clock''.