First Great Western six-hour delay train 'packed'
5 August 2013 Last updated at 13:55 BST
First Great Western has apologised after hundreds of passengers were stranded in a broken-down train for almost six hours.
The operator said there were just under 500 people on the Penzance to London Paddington service when it stalled near Pewsey, Wiltshire, on Sunday.
Passenger who spoke to the the BBC after finally arriving at Paddington at about 22:15 BST described the train as "overcrowded" and "absolutely packed".