Video footage reveals domestic care neglect
13 June 2013 Last updated at 14:18 BST
The BBC has obtained footage showing multiple failings in the home care provided by a company to one woman - as ministers warn the next abuse scandal may come in the sector.
The videos, recorded by the family of Muriel Price, 83, show carers failing to turn up for visits or turning up late, causing Mrs Price great distress.
The company involved say they were never informed the family had concerns.
They say the care of patients is of paramount importance to them.
Michael Buchanan reports.