Call centre boss motivates staff with sing-alongs


A call centre manager in Wales has developed a unique approach to keeping his staff motivated.

Nev Wilshire believes "only happy people sell" and keeps his workers motivated with activities such as mass sing-alongs.

The company in Swansea is now the subject of a BBC Three documentary, The Call Centre.

Nev Wilshire spoke to BBC Breakfast and denied being inspired by The Office character David Brent.

Read more on the BBC TV blog

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.