Helen Bora
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Rise in complaints against landlords and lettings agents

8 October 2012 Last updated at 13:42 BST

The Association of Residential Lettings Agents (Arla), one of several groups that professional lettings agents can join, says that complaints against landlords and lettings agents have been rising during the recession.

Tenants can sometimes have an uneasy relationship with landlords when it comes to determining who is responsible for the upkeep of a property.

Occasionally, this can become serious, as with the case of 92-year-old Helen Bora.

Recently, she was moved into sheltered housing by Camden Council in London following a dispute with her landlord.

Philip Hampsheir reports.