London 2012: G4S 'only knew eight days ago' of shortage


G4S Security boss Nick Buckles: "We are very, very disappointed and embarrassed"

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Senior managers at G4S only realised "eight or nine days ago" that they could not provide enough security guards for the London Olympics, the company's chief executive has said.

Nick Buckles told the BBC that problems in the recruitment and deployment process were only recently identified.

G4S will lose between £30m-£50m on the contract, which is worth about £280m.

Shadow minister Dame Tessa Jowell said the "integrity and resilience" of the security plan must be established.

Mr Buckles, who reportedly earns £1.2m per year in salary and bonuses, said the company accepted it had "underestimated the task of supplying staff to the Olympics".

"We deeply regret that and we are deeply disappointed. It was a daunting task to supply that number of staff in a short timescale.

"I began to know it was going wrong eight or nine days ago. Basically we are recruiting a large number of people and they are all working through a process of interview, two or three different degrees of training, licensing and accreditation.

"It is only when you get closer to the Games, you realise that the number is not as high as you expect," Mr Buckles added.


Theresa May said she only found out G4S couldn't deliver the goods last Wednesday. The firm's chief executive said he discovered how bad things were nine days ago. So there were six days when he knew but the home secretary didn't.

That's despite daily meetings between the security firm, the Home Office and Locog, the committee charged with making the Games happen.

The BBC's been told senior level meetings, to discuss security, have been taking place for three weeks. The minister with responsibility, James Brokenshire, has been attending. G4S told the BBC it had always given Home Office officials and ministers "total visibility" about what it was doing, as part of a "transparent process".

Yet the home secretary, and presumably her minister James Brokenshire, didn't know about the failure to recruit until Wednesday.

At the start of last week, Mrs May told Parliament she was confident their partners would deliver.

Labour is urging her to update the Commons saying there are serious questions about the level of oversight. One party source said if ministers were relying solely on what G4S were telling them then that was "just being a patsy".

G4S signed the contract with Locog in 2010 to supply 2,000 security staff to work at Olympic venues.

In December 2011, the Games organisers asked the company to provide some 8,000 more, bringing the total to approximately 10,000 staff.

The value of the contract is about £284m. The company has predicted costs will reach approximately £330m, and estimated loses in the region of £30m-£50m.

Allowing for attrition - reduction in numbers due to factors such as sickness and no-shows - the company had to recruit nearly 14,000 people in total.

About 110,000 people applied for security jobs, and 50,000 were interviewed.

Mr Buckles confirmed on Saturday that 4,000 staff were "ready to go", having been trained and vetted, and received uniforms and instructions about their job.

A further 9,000 applicants were "in the process of being scheduled", meaning they had been trained and have security clearance, but did not have deployment information.

Mr Buckles described the recruitment process as "very complex", with applicants having to be "screened, SIA (Security Industry Authority) trained and licensed, role specific trained and accredited by the Home Office".

He would not confirm exactly what penalty the government was imposing on the company for failing to fulfil the contract. But he estimated the figure would be about £10m-£20m.

'Integrity and resilence'

The Commons Public Accounts Committee has summoned G4S, two government departments and 2012 organiser Locog to answer questions in September.

Start Quote

We are very very grateful to the military for providing this support... We are grateful that they are giving up time with family to help us.”

End Quote Nick Buckles Chief executive, G4S

Mr Buckles has been asked to appear before the Home Affairs Select Committee next week.

Dame Tessa Jowell, the shadow minister for the Olympics, said a review into security at the Games should wait until after the event has finished.

She said the breakdown in security planning had been identified and remedied "in a way that the public can have confidence in."

But she added: "The focus now has got to be on nailing this down and ensuring the integrity and resilience of the security plan."

Elsewhere Clint Elliott, chief executive of the National Association of Retired Police Officers, said reports G4S asked his organisation to assist were wrong.

He said: "It is astonishing that G4S can't have recruited these people in a time of high unemployment and at a time when many police officers are being forced to retire early and are actively looking for work.

"G4S claim they contacted us but they never did. What G4S tend to do is rely on the old boys network and word of mouth to recruit people from our organisation - which is okay for small numbers but for 10,000 people you really need something a bit more substantial."

A spokeswoman for G4S confirmed it had not contacted the NARPO. Instead she said it had been directly contacting retired officers whose details were already on its own database.

London 2012 - One extraordinary year

London 2012 One extraordinary year graphic

Meanwhile, G4S has confirmed all security personnel working at the Games are fluent English speakers.

Earlier on Saturday, Mr Buckles said he was "pretty sure" the staff could speak English well "but I cannot say categorically as I sit here today".

The company has agreed to pay for the deployment of 3,500 extra military personnel, to plug the gap in security staff.

Mr Buckles added: "We are very, very grateful to the military for providing this support. To the individuals we are grateful that they are giving up time with family to come and help us.

"Together we will provide a safe and secure Games."


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  • rate this

    Comment number 554.

    It's shocking so many on here having a go at a company that CREATES jobs and wealth in this country!!

    The best thing that can happen is G4S getting more involved with Police and Prisons to help drive the culture change we need to a more business like model which will save millions. Unionised public sector managers need to be replaced by university educated talent from the outside also.

  • rate this

    Comment number 482.

    If 'Call Me Dave' has his way this will be the way our Army, police, NHS, teachers etc will be run..God help us all except of course the bankers, corporate directors and any other of Dave's friends because were all in this together aren't we!

    What an absolute disgrace with 13 days to go, the world will let out a collective chortle at our expense.

  • rate this

    Comment number 402.

    Although G4S has not honoured the contract at least the CEO of G4S is honest,admitted his responsibility and apologised which is unlike most of the bankers& politicians.I feel they were too quick to accept the change in contract in Dec when Locog asked them to step up the recruitment.Locog is also to blame, they need to sort out the requirements and tell their contractors at least 12 months prior

  • rate this

    Comment number 365.

    We are very very grateful to the military for providing this support... We are grateful that they are giving up time with family to help us.”

    Nick Buckles

    Get it right Nick, I didn't voluntarily give up my time to help you - I was TOLD too! We are bunked down in a school - are you going to voluntarily GIVE up your house for us to use?

  • rate this

    Comment number 144.

    Too many backroom deals made through old boys networks. Companies like G4S seem to be getting contracts without a great track record. Who carries out the due dillegence on all these contracts? A national security issue should not be handed over to private firms. Just what is their remit of engagement and what powers do they have over ordinary citizens.


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