Insurers undervalue wrecked vehicles, ombudsman claims
Complaints to an ombudsman about motor insurance rose by 29% last year - with key gripes including valuations of written-off vehicles.
There were 7,238 inquiries to the Financial Ombudsman Service in 2011.
The ombudsman has accused some insurance companies of valuing by trade price - the amount a dealer would pay - rather than retail price.
Catherine Burns reports.