London 2012: Olympic ticket resale website reopens

 
The ticket website has been out of action since the day it opened - 6 January The ticket website has been out of action since the day it opened - 6 January

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The website for people to sell Olympic tickets has reopened.

Rather than members of the public being able to buy the tickets immediately, Games organiser Locog will initially purchase them "at face value".

The unwanted tickets can be sold until 18:00 GMT on 3 February, and the public can buy them from April.

The website crashed on the day it opened and Locog commercial director Chris Townsend said: "We are sorry for any inconvenience caused."

The resale window had opened on 6 January but problems developed as the site, run by Ticketmaster, was slow to update sessions which had sold out. This resulted in the system closing that day.

Mr Townsend added: "We made a commitment to our customers to give them a safe, secure and legal way of selling Olympic and Paralympic tickets which they are no longer able to use. We are delivering on that commitment, and will buy any tickets that customers are no longer able to use.

"We believe this system - purchasing the tickets back from customers now, and offering them again from April, will result in a better customer experience for everyone."

London 2012 - One extraordinary year

London 2012 One extraordinary year graphic

The move follows a series of ticketing problems for Locog. The first sales period had to be extended after the site slowed down.

In the second round of sales, thousands of people thought that they had bought tickets. They were told the following day that they would not be charged, as they had not actually got any tickets at all.

Ten thousand tickets to watch synchronised swimming were put up for sale, yet they did not exist and customers have been offered a swap with seats at some of the Games' most sought after events like the men's 100m final.

However on 9 January, Locog partially reopened the site to sell Football and Paralympic tickets.

Police have warned it is a criminal offence to resell London 2012 tickets on the open market without the permission of Locog.

 

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  • rate this
    0

    Comment number 138.

    I have been totally disillusioned by the Olympics marketing & PR, as many have said a shambles and misdirected. I am very sad to say I have been turned offf rather than enthused. I am now thinking of taking a holiday during this period rather than watching and would certainly not apply for tickets.

  • rate this
    0

    Comment number 137.

    Oh how I laughed at this disaster.

    It's going to be a hilarious summer!

  • rate this
    +1

    Comment number 136.

    I won't be attending the Olympics, but this mix-up would certainly cause me concern if I had planned to attend. Will my ticket be good? Will event be oversold? What is redemption procedure if my ticket is not worth the paper it is written on.
    I think I would just stay home.

  • rate this
    0

    Comment number 135.

    MoD announces details of 4,200 job cuts. Will you be affected?

    Yes, starting to wonder who will be manning the surface to air missiles that will be pointing over my head for the duration. G4S?

  • rate this
    +1

    Comment number 134.

    TICKET, TICKETS, TICKETS ............ MONEY, MONEY, MONEY. Can we please start to get obsessed by someting new - this whole discussion is really BORING !!!

  • rate this
    0

    Comment number 133.

    Just found the news item about the re-opening and thought I would logon and search for available events. Simply selected Olympic Park venues for any date and any session and got......nothing! Looks like it's working then! NOT!!

  • rate this
    0

    Comment number 132.

    How much longer is this constant whinging about tickets going to go on? I ordered £3,000 of tickets first time round and was lucky enough to get 4 tickets costing £380. It was very disappointing, but fair as the tickets were allocated based on a number of ballots. As I wanted more tickets, I did something about it. I have now bought tickets from 3 EU countries. Anybody could have done the same.

  • rate this
    0

    Comment number 131.

    Maxmerit # 80
    No one has got any tickets yet. They aren't being released until the summer. So how's anyone a profit yet?. You're taken a big leap of faith if you reckon you've bought any from anyone other then the official source at the moment. And the police might be interested too.

  • rate this
    +2

    Comment number 130.

    @Briman For me, that’s it. I’ve never understood how games, websites, stores etc. Aren’t prepared for mass influxes of customers, when clearly it has happened to them before, plus given the amount of interest in such a big event, you’d think they’d anticipate an overload. So you’d prepare for it accordingly. Most people are even left with no tickets – at all.

  • rate this
    +3

    Comment number 129.

    I am not a sports fan. I don't understand why anyone, never mind a country, becomes so obsessed by watching someone else 'play'. Be that as it may, for those of you who do, I hope all goes well.

    I also hope the Olympics will become a thing of the past in favor of common sense (we can't afford it) and hopefully tax payers will see something beneficial for the common good.

    Just a thought.

  • rate this
    0

    Comment number 128.

    @limbada. When I just sold my tickets I got an e-mail confirming the new T&C's which state that the money will be back into my account in 10 to 15 working days.

  • Comment number 127.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this
    +1

    Comment number 126.

    I spent many years training, competing and supporting athletics mainly at my own expense. The moment it was announced we had been awarded the games, I was so excited at the prospect of watching some of the worlds greatest ever athletes compete in my home town. Ticketing process has been a shambles. Lord Coe has missed the point of the Olympics. I am left utterly disapointed.

  • rate this
    0

    Comment number 125.

    I applied for football tickets, got through to buying 2 tickets for the final but my payment failed to be processed. Eventually got 2 tickets for the semi final at Old Trafford. When I got my credit card bill I had been billed for the semi final and final tickets. Phoned up only to be told that I had got 2 tickets for the final even though no confirmation received. Good old Britain!!

  • rate this
    0

    Comment number 124.

    120.simonyfrontsjones

    Anyone whos got the cash hey! You sound like a child. Did Daddy buy the tickets ???

  • rate this
    0

    Comment number 123.

    On the first round of ticketing we were unsuccessful and therefore decided to give it a go on the second round.

    We just wanted to go to the Olympics and weren't too bothered about the event we saw, we picked up three tickets for Wrestling in the second batch.

    Just before the site was shut down, I purchased 3 tickets for the Hockey and have re-sold the wrestling tickets. The system can work!

  • rate this
    +1

    Comment number 122.

    I just tried to sell some of my tickets. Unfortunately the terms and conditions are not in line with what the organisers have described the new process to be!

  • rate this
    +1

    Comment number 121.

    went for £4k of tickets in first round, got £120 worth. found some other tickets via German IOC page. this is the way all major sports events happen, there are not enough tickets to satisfy demand and certainly not for the 'prestige events'. it is down to luck and that is the way of it, grow up and stop crying on about it......

  • rate this
    -1

    Comment number 120.

    @118. david williams

    Whatever David. I'm going to the Olympics and you are not.

    Ner ner na ner ner!

    And whats more, i clearly have more money than you. Good day.

  • rate this
    +1

    Comment number 119.

    3 grand on tickets ????!!! The phrase "more money than sense" spring to mind!

 

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