TripAdvisor ruined our business, say B&B owners

Help

TripAdvisor, the website that allows travellers to post reviews of hotels and guest houses, has become one of the most widely used travel sites in the world.

For many, it has helped promote their business and encourage bookings. But others say it has had a detrimental effect on their lives.

Tim Muffett meets the owners of two businesses in Hastings, East Sussex.

An interview with TripAdvisor's founder and chief executive, Steve Kaufer, follows afterwards.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.