UK

Olympics ticket resales site still suspended

  • 7 January 2012
  • From the section UK
How a London 2012 ticket might look
There will be a further chance to resell tickets from April 2012

The Olympic ticket resale website remains suspended after problems caused London 2012 chiefs to close it on Friday afternoon.

Games organiser Locog said it would reopen once the issues had been fixed - but could not say when that would be.

It wanted to resolve the issues first so people would have a good experience of buying tickets, a spokeswoman said.

The main problem appeared to be that the site, run by Ticketmaster, was slow to update sessions which had sold out.

The process was designed to allow people to try to resell their unwanted London 2012 Olympic and Paralympic tickets to others willing to buy them.

Locog said in a statement: "We have told Ticketmaster to suspend the resale system whilst they investigate some issues customers have been experiencing.

"We want buying and selling Olympic and Paralympic tickets through Ticketmaster to be a good customer experience, and so we will reopen the site once Ticketmaster have resolved these issues."

Those who bought tickets directly from Games organiser Locog should be able to submit their tickets for resale on the 2012 ticketing website until 3 February.

A spokeswoman said Locog had not had discussions about extending that deadline in the light of the current problems, as they were focussing on getting the website up and running.

The tickets will be made available online for other customers to purchase during the resale window.

If sold, the seller will receive the full face value of their tickets. If the tickets remain unsold by 3 February, they will be returned to the ticket-holder's account.

There will be a further chance to resell tickets from April 2012.

Police have warned it is a criminal offence to resell London 2012 tickets on the open market without the permission of Locog.

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