BAA boss refuses bonus over snow

Last year Mr Matthews received £994,000 in pay and bonuses, excluding shares.

Heathrow airport's boss is to forgo a bonus, as snow-hit air and rail firms begin clearing their passenger backlog.

Colin Matthews said he was focussed on getting people moving and rebuilding confidence in the airport, which was criticised for its snow response.

Eurostar is operating almost normally but most national rail routes report problems, including East Coast again. Most airports warn of some disruption.

However, the Met Office has lifted all severe weather warnings across the UK.

Both runways at Heathrow are open and two-thirds of flights are operating. But travellers were warned not to expect services to return to normal straight away, and to travel to the airport only if their departure was confirmed.

In other developments:

  • Delays and cancellations are reported on train services across the UK, although Network Rail says 70% are on time. National Rail Enquiries has more information
  • Among the routes affected are most operated by Arriva Trains Wales and Scotrail, Virgin Trains services between London and both Manchester and Birmingham, and all First Great Western routes
  • Signalling problems between Darlington and York meant delays and cancellations on East Coast mainline services
  • Yorkshire Water has taken almost 7,000 calls from people reporting frozen pipes - nearly double the normal level
  • Temperatures plummeted to -20.1C in parts of northern Scotland overnight

The Met Office predicts another cold day across the UK on Thursday, feeling particularly bitter across southern parts and with further snow showers likely in northern and eastern areas.

Meanwhile, NHS Warwickshire is appealing for drivers of 4x4 vehicles to spare a few hours over the next week-and-a-half to drive nurses to patients in snow-hit areas.

Director of communications Martin Turner said: "We've got a lot of patients in their homes and communities. Normally we would visit them week-by-week but a lot of regular cars can't get anywhere."


Some councils are concerned over supplies of road grit. With just 12,000 tonnes left in reserve across Wales, councils want Welsh ministers to ask the UK government to release some of the quantity stockpiled for English authorities.

Nottinghamshire, Wiltshire and Somerset councils have also asked for extra supplies.

Heathrow was criticised over the length of time it took to clear tonnes of snow following a blizzard on Saturday that dumped 5in (13cm) in just one hour.

Mr Matthews said: "We've had unacceptable conditions for passengers in the last few days. I'm responsible and I've decided not to take my bonus for 2010."

BAA would not say what its chief executive's reported six-figure bonus would have amounted to, but last year he received £994,000 in pay and bonuses, excluding shares.

Meanwhile, Heathrow said claims the airport had run out of de-icer, failed to order enough or accepted supplies from the government were "categorically untrue", after BMI airline chief executive Wolfgang Prock-Schauerit suggested it did not have enough of the fluid.

'Inadequate preparations'

Prime Minister David Cameron had said weather disruption was understandable but he was "frustrated" at how long it took to improve the situation, while former Labour Transport Secretary Lord Adonis said BAA appeared to have made "totally inadequate preparations".

Mick Rix, the GMB union's national officer for the aviation industry who had called for Mr Matthews to give up his bonus, said: "For once, a British senior director has done the right thing."

Case Study

David and Natalie Freeborough

David Freeborough and his wife, Natalie, from Farnham, Surrey, had to cancel their honeymoon to Los Angeles.

"Christmas and our honeymoon have been ruined," says David. "We were supposed to fly to LA on Tuesday... but couldn't because of the conditions. We have since had to cancel the whole trip as I am a teacher and cannot accept any other dates should they be offered.

"We are trying to get a refund but not getting anywhere. Our airline says they will refund the travel agent directly. When we try and contact them, we go straight through to voicemail. It is all extremely frustrating.

"Our insurance company said that because we didn't get the most expensive option, we won't be covered for cancellation due to weather conditions.

"We haven't got any food and we didn't buy presents. We just haven't prepared for Christmas because we thought we would be away."

British Airways says it has cancelled 2,000 flights and diverted 40 fully-laden planes to other airports around the UK and Europe over the past six days, one of its busiest periods of the year.

It hopes to operate a full long-haul departure schedule from Heathrow on Thursday and Christmas Eve and is using larger planes than usual on short-haul routes to accommodate more passengers.

Cross-Channel operator Eurostar said it planned to run 43 out of 52 services from London St Pancras on Wednesday, having restored normal check-in procedures.

It advised passengers to turn up only if they had a valid ticket, and only an hour before they travelled.

On Wednesday morning, some passengers were reporting empty seats on Eurostar trains out of London, despite people being left on platforms amid continuing chaotic scenes and long queues.

Asked about the country's travel problems, the prime minister said: "I completely understand and share people's frustrations when you can't get home, can't get to work, can't see loved ones and Christmas travel plans are sent awry."

But Mr Cameron insisted the government was "on top of the situation", having relaxed rules on night flights at airports and allowed lorry drivers to work longer hours.

The country had enough road salt and a good stock in reserve, he said, but added that priority had to be given to the strategic road network or motorways, A-roads and dual carriageways over treacherous side roads and pavements.

After suspending services because of damage to overhead power lines on Tuesday, Elaine Holt, the chairwoman of train operator East Coast, said: "Network Rail are going to look very closely at their infrastructure and what they can learn from this."

Rail watchdog Passenger Focus said the recent bout of cold weather should act as a wake-up call for the industry to provide better information.

Chief executive Anthony Smith said: "What we've seen recently is lots of cases where we've had websites saying different things, we've had phone lines saying different things and we've had staff saying different things as well."

The enhanced content on this page requires Javascript and Flash Player 9

UK forecast for 18/12/2014

Map Key

  • land colour Land
  • cloud colour Cloud
  • Lakes, Rivers & Sea colour Lakes, Rivers & Sea


Fog Colour Range


Frost Colour Range

Pressure Fronts

Cold Front Illustration
Warm Front Illustration
Occluded Front Illustration


Rain Colour Range


Snow Colour Range

Temperature tab only

Temperature (°C)

Temperature range chart

Have your travel plans been disrupted? Have you had to cancel a holiday? Are you planning to contact your insurance company? You can send us your experiences using the form below:

Send your pictures and videos to or text them to 61124 (UK) or +44 7624 800 100 (International). If you have a large file you can upload here.

Read the terms and conditions

If you are happy to be contacted by a BBC journalist please leave a telephone number that we can contact you on. In some cases a selection of your comments will be published, displaying your name as you provide it and location, unless you state otherwise. Your contact details will never be published. When sending us pictures, video or eyewitness accounts at no time should you endanger yourself or others, take any unnecessary risks or infringe any laws. Please ensure you have read the terms and conditions.

Terms and conditions

More on This Story

Frozen Britain

The BBC is not responsible for the content of external Internet sites

More UK stories



BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.