Passenger describes 'homeless' conditions at Heathrow

Help

Ice and snow brought planes to a standstill at Heathrow this weekend and forced many passengers to bed down on the terminal floors.

Sarah Randall had planned to travel to Bali with her family on Saturday morning but ended up spending the night at Heathrow after waiting on a plane for over five hours.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.