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Broadband speeds criticised as a 'postcode lottery'

21 March 2014 Last updated at 15:37 GMT

Broadband firms should give customers the speed and service that they pay for, consumer group Which? has claimed.

It comes after a survey found 45% of customers experienced slow download speeds.

Think Broadband editor Andrew Ferguson said the broadband speeds were a "postcode lottery".

He told BBC Radio 5 live's Wake Up to Money: "Literally it can mean just move 100 metres, you can triple or quadruple your speed."

Ofcom said measures were already in place for customers suffering with speed-related broadband problems..