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Son calls on Apple to unlock inherited iPad

6 March 2014 Last updated at 12:31 GMT

A man has criticised Apple for refusing to unlock his late mother's iPad.

Josh Grant's mother, Anthea, passed away without leaving the family her Apple ID and password.

The family provided Apple with the death certificate, will and solicitor's letter but they claimed a court order was necessary to prove she owned it.

Josh told BBC Radio 5 live's Victoria Derbyshire: "All we want is the iPad to work... In this situation - who are they protecting?"

Apple said it had led the industry in helping customers protect lost or stolen devices, and that Find My iPhone, launched in 2009, allowed customers to remotely set up passwords and remove personal information.