Skype: How the online chat revolution changed lives

Ruby and Ivy Carr Ruby Carr's daughter Ivy took part in her first video call within minutes of her birth

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It's been 10 years since Skype came on to the scene.

The internet chat service wasn't the first to allow people to make voice calls over the internet.

But by allowing the public to make computer-to-computer calls free and using peer-to-peer technology - which meant that connections improved the more people who used it - it helped popularise the concept.

Today Voip (voice over internet protocol) and video chats are something many of us take for granted. And Skype faces competition from a multitude of rivals, including Google Hangouts, Apple's Facetime, Blackberry's BBM, Tango and Viber.

But on this anniversary it's perhaps worth reflecting on the impact the technologies can have on people's lives.

Take the example of Lu Yang and Hamid Sirhan. When the London-based newlyweds decided to have a baby, Lu knew that her Chinese parents would not be able to come and visit them often.

As it turned out, her mother and father were not even able to make the journey when her daughter Yasmina was first brought home.

Skype Skype did not offer video calls until just over two years after its launch

But video calls made it possible to introduce the baby to her grandma and grandpa in Beijing.

"We talk to them every single evening, and it is the only way for them to see their granddaughter grow," says Yang.

"They can't afford to come to London at the moment, and we can't afford to go there, either."

Yang adds that she has also used the technology for much more serious pursuits. Until recently, she worked for a London-based charity that helps persecuted freelance journalists worldwide.

"It's the only and unique way to get in touch with certain journalists from countries with repressive regimes, such as some former Soviet states," says Yang.

"They simply can get killed if they try to get in touch with us using the phone, to discuss the stories they are working on, which are usually stories about corruption and crime."

Robot doctors

The facility has also been a boon for doctors.

For example, Dr Maneesh Batra from Seattle Children's Hospital in the US routinely calls Kiwoko Hospital in rural Uganda to offer his expertise to local doctors.

He says that using video makes it easier to explain complicated procedures than trying to do so by email or voice alone.

RP-Vita The RP-Vita robot incorporates video conferencing tech to help doctors visit patients

A team of researchers from the Massachusetts Institute of Technology in the US is trying to take this a step further with a spin-off company, iRobot.

They have developed a regulator-approved machine that glides through hospital corridors letting medics call in on patients based in other buildings. To let them do this the robot features a 15in (38cm) screen, microphone and built-in camera which connect to InTouch Health's video-conferencing system.

"There's an ageing population, especially in developed countries, there's a crisis around the cost of providing healthcare and we have robotics technology - so you put all of those things together and you come out with solutions," Jeff Beck, the firm's chief operating officer, tells the BBC.

Of course, older patients might feel a little less positive about the idea of their doctor "teleporting" into consultations via such machines.

Split-screen photos

Technology giant Microsoft bought Skype in 2011 for $8.5bn (£.5.5bn), and as you might expect, Microsoft's corporate vice-president for Skype, Mark Gillett, has his own favourite story about how the technology can "bridge people's lives together".

Microsoft Skype takeover Microsoft bought Skype in 2011 and has added the tech to its Outlook email service

"About a year ago I saw a couple of portraits where people had hooked up their laptops to a projector and [used the software] to bring a family together," he tells the BBC.

"It was a split family in North Korea and China. They could never otherwise have been together. It was such a visual and graphic representation of the power of video to just dissolve geography."

But for all its benefits, there is also a dark side to the rise of video-conferencing tech.

Earlier this week an Australian military cadet was found guilty of using Skype to stream footage of himself having sex with a female colleague to a room of other students, without telling the victim of his plan.

The incident has prompted the government to order a review into wider allegations of sexism in the military.

There have also been numerous instances of people using such programs to persuade juveniles to strike suggestive poses and then using recordings of the footage to blackmail them into doing worse.

"The fact that people can use this type of software while making themselves difficult to trace means they that it can be abused, sometimes very badly indeed," warns John Carr, secretary of the UK's Children's Charities' Coalition on Internet Safety.

Google Hangouts and Facetime Google Hangouts and Apple's Facetime are two popular alternatives to Skype

"It's why parents need to talk to their children about being careful about who they agree to speak to."

However, he adds that on a personal level video-conferencing recently came "to the rescue" of his family.

His pregnant daughter's Cambodian partner had been refused access to the UK by the immigration authorities shortly before the birth, which the parents-to-be had wanted to happen in England.

As a result he was unable to be present on the big day - but a tablet computer helped him avoid being completely shut out of the event.

"The iPad was running Skype within a minute of Ivy arriving, while she was still attached to the umbilical cord and resting on her smiling but exhausted mother's chest," Mr Carr recalls.

"Some of the first sounds Ivy heard were of her dad speaking to her in Khmer. The battle-hardened midwives all blubbed."


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  • rate this

    Comment number 93.

    I wouldn't say the revolution is down to skype more the fibre optic cables being able to carry more data to make something like video chat easily possible!!

    More bandwidth the better!!

  • rate this

    Comment number 92.

    Keep Pulse dialling TELEPHONES.
    He is an Analogue, person and still has a GPO Telephone with a bell ring.
    He is not a Technical "LUDDITE". But where he lives there is No fast broadband. The telephones only stopped "purring" 15 years ago

  • rate this

    Comment number 91.

    I use it a lot. Business. Weddings. Funerals. My main business phone is skype-pro (as I can pick up anywhere and people have no idea where I am .. etc).

    My only concern is that Microsoft now own Skype .. another day, another monopoly, as the Competition Commission continue to sleep at the wheel. Google "NZ Bans Software Patents" and hope that we follow to bring more jobs and more choice.

  • Comment number 90.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 89.

    and yet 10 years on, talking from kent to hampshire (97 miles infact) over high speed broadband we still have images like CCTV blury and juddering and sound that cuts in & out. PCs/laptops/tablets changed lots but when we talk to the grandparents it's all 'wait i didn't catch that' 'nope you cut out again' and 'hold the sign still so we can see it'.

  • rate this

    Comment number 88.

    Skype when I first came across it in late 2004 was brilliant, being able to communicate with people across the world for just the cost of your wifi/broadband was excellent.

    Alas it seems to have gone downhill since Microsoft took over and added adverts and generally made it lamer. And the Mac version is really crap (deliberately I wonder?).

  • rate this

    Comment number 87.


    "Social networking? Hard to imagine anything less anti-social."

    Did you, immediately on pressing the "post comment" button cry out "Noooo: I meant MORE anti-social!"?

    The great thing about these media is that we can instantly commit all our mistakes to posterity!

  • rate this

    Comment number 86.

    The use of Skype is now becoming so common that even when talking to people face to face and in person I find the people in front of me becoming blurred, stuttering and jamming up with a mysterious white wheel turning in front of them, then resuming with half their sentence missing.

  • rate this

    Comment number 85.

    I use skype to work from home and manage resources around the world, it works perfectly well.

    Whether the bum on seat middle management like it or not, it's going to happen. People do not need to be in an office to do a job these days.

  • rate this

    Comment number 84.

    I have run role-playing games (as in, Dungeons & Dragons) for players all over the world using Skype. The main problem was finding times when everyone could stay awake!

  • rate this

    Comment number 83.

    I spend over 30 weeks oversaes. Skype was a complete boon/revelation and put a stop to many comms scams by the ptts and hotels. I used to Skype a lot for personal and business stuff . . . but of late it seems to be significantly less reliable, bandwidth gobbling and prone to stutter so I guess like all things it has had its day and its mantle will pass to the new crop of up and coming followers.

  • rate this

    Comment number 82.

    Having spent 10 years living in Japan and now my Japanese wife living in the UK we couldn't have done it without Skype or the like

    Certainly helps maintain my sons bilingualism as his Japanese grandmother is a retired primary school teacher.


  • rate this

    Comment number 81.

    I am currently laid on my sofa in Leeds talking to my wife who is laid on the floor, except that she is in Nakhon Ratchasima Thailand. We see each other every single day without fail , i can call her mobile from my mobile via skype, we truly live in a remarkable age.

  • rate this

    Comment number 80.

    @78.DavidCameronIsraeliMercenaryInWarOnSyria on RT
    Not sure what you're trying to get at as there are currently two articles open for comment at the moment regarding Syria.

    Back on topic, I think Skype is a brilliant way to keep in contact with friends and family who live far away. If only they could find a way of getting rid of that pesky time delay you sometimes get.

  • rate this

    Comment number 79.

    From here in the UK I attended a friend's birthday party in Florida as a virtual guest - a talking skype head on a laptop screen. My friends came over to chat to me & I was even able to join in singing "Happy Birthday" as I watched them get ever more raucous as the evening progressed!
    I have also used skype to give virtual business & product demonstrations across Europe, saving many tons of CO2

  • Comment number 78.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 77.

    Mr. Carr's story illustrates another important use of this technology. As attitudes toward immigration harden, countries engage in wall-building contests and family / spousal applicants become easy targets for visa refusal, ever more people will find they have to conduct their family life via a laptop & webcam. What modern technology brings together, bureaucrats seem more determined to tear apart.

  • rate this

    Comment number 76.

    Two years ago I showed my daughter the video phone call scene from the movie "2001: A Space Odyssey". She was 3000 miles away, and watched it with me over skype via screen sharing. She was 10 yrs old at the time, and I had to explain to her that the scene in the movie was pretend, because when it was filmed video calls were just science fiction. Now they are real.

  • Comment number 75.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 74.

    I use Skype almost every day to talk to friends in other countries, without it I couldn't afford to call them and that closeness would be lost.

    I can't say that I've noticed any improvement in the product since Microsoft bought it.


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