Actor Jeremy Edwards on being a victim of identity theft

Help

Former Holby City actor Jeremy Edwards has been describing how he became a victim of identity theft and how he is now more careful with his personal information.

Recent research suggests that too few people in the UK destroy their documents or change their online passwords - a quarter have been affected by identity theft compared to a European average of 17%.

Credit Reference Agency adviser Neil Munroe also explains how people's fraud claims are investigated.

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.