WH Smith's Queen's Knickers till receipt error

The Queen's Knickers book WH Smith said that the mistake was caused by an internal error related to a children's book

Related Stories

An IT error has caused WH Smith customers to be issued with receipts saying "The Queen's Knickers - £5.99" for whatever goods they purchased.

The fault affected the retailer's outlets last Thursday and was resolved the same morning.

The firm blamed a technical issue for causing one of its products to appear on every till printout.

The product involved was a newly released children's book with the jokey title.

Nicholas Allan's tale centres on the Queen's visit to a school, timed to coincide with the Diamond Jubilee, and one of the pupil's speculation about what type of knickers the monarch wears.

"Quite a few people have emailed me telling me about it, suggesting it might be a tactic by my publishing house," the author joked.

"I suppose it must have been a surprise to anyone buying an adult magazine or some other dubious product. But from my point of view the glitch is good news, as people who didn't know about the book will now," he told the BBC.

A report by The Register news site noted that hackers had flagged up the error, but WH Smith said it was not the victim of a security breach.

"We experienced an issue with our tilling system last Thursday which was quickly resolved," a statement said.

"Our tills had not been hacked. There was a temporary set-up error in the system due to a promotion change regarding a children's book."

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More Technology stories

RSS

Features

  • RihannaCloud caution

    After celebrity leaks, what can you do to safeguard your photos?


  • Cesc FabregasFair price?

    Have some football clubs overpaid for their new players?


  • John CurticePolls analysis

    Professor John Curtice analyses the latest polls on the referendum


  • Woman and hairdryerBlow back

    Would banning high-power appliances actually save energy?


  • Rack of lambFavourite feast

    Is the UK unusually fond of lamb and potatoes?


BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.