TomTom sat-nav devices hit by GPS 'leap year bug'

TomTom navigation device TomTom says restarting the devices can cause them to work again for a short period of time

Related Stories

TomTom has blamed a "leap year bug" for a fault causing some of its satellite navigation devices to malfunction.

The firm said that a problem with its global positioning system firmware - code embedded into the devices - was causing "a limited number of models" to fail to identify their location.

Affected users are presented with a grey screen and a message saying the machine lacks a GPS signal.

The firm said that it was working on a fix and promised further updates.

The Dutch company said that the issue first emerged on 31 March.

It suggested that customers should reset their devices by holding the on/off button down for 20 seconds, saying the move acted as a temporary fix.

TomTom told the BBC that it would "update customers on which models are affected as soon as we know more".

Frustration

The problem appears to affect devices worldwide, with users in the UK, Australia, Switzerland and Denmark among those complaining of the problem.

One user of the firm's Go Live 1005 model told the BBC that he had encountered the problem on Sunday during a trip from Gatwick Airport to Cornwall.

"It refused to shift its position from Gatwick and kept showing a message saying 'looking for valid GPS signals,'" Graham Pitt said.

"I assumed it had broken but when I went to check TomTom's website I saw there were similar complaints about a range of models on its discussion boards. I feel this should have been made public earlier to alert customers to the problem."

A thread titled "No GPS Signal" on TomTom's site had attracted more than 350 posts by Tuesday afternoon.

A statement from the firm said: "Please accept our sincere apologies for the inconvenience caused."

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More Technology stories

RSS

Features

  • Man with typewriterLove to Patrick

    The official whose over-familiar letters infuriated his boss


  • Man's hands putting ring on woman's fingerName changer

    Why do wives take a man's name after marriage?


  • Person scratching their arm10 things

    Scratching really does make things itch, and other nuggets


  • Corsican flagCorsican mafia

    Are Corsica's days of mafia and militants over?


  • Mobil canopies on the A6 at Red Hill, LeicestershireEnglish heritage

    Zebra crossings to bus stations: unusual listed buildings


BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.