A phone call for Mr Sellan


The BBC's Rory Cellan-Jones confronts a cold-calling computer virus scammer

The phone rang at home the other day, and when I picked it up a voice down a crackly line asked if a "Mr Sellan" was there. He then proceeded to tell me that a problem had been detected with my Windows computer. Having had similar calls before, I thought I knew what was coming.

So instead of putting the phone down, I decided to play along and record the call. The man at the other end told me to go to my computer and type in a complex series of instructions.

Then he asked me if I was seeing a certain string of letters and numbers. "Ooh yes," I said. That was proof, he told me, that my computer was sending out the error message that his company had received - and which had led him to call in the first place.

So I then sought to find out what he was suggesting I do about my badly infected computer.

"We will first have to check out the problems and what it will take to fix them," he told me.

That might cost nothing or just a minimum charge but if I wanted complete protection over a longer period that would be £159.

At that point, I decided to reveal that I had been stringing him along. I do not have a Windows computer at home, so I had not been typing in the instructions - though when a colleague tried it later on a PC at work following the same commands, he came up with same string of numbers and letters.

The man at the other end was first bemused, then rather cross. He accused me of wasting his time and energy, then when I asked for a telephone number to contact his firm's PR department, he terminated the call.

Now this is a well-known scam, which can involve selling you software you don't need or even having your computer taken over for malicious purposes. There are plenty of warnings from Microsoft and from security experts that any call you get from someone claiming they know what is happening to your PC should be terminated rapidly.

But some people are getting repeated calls, and there must be quite a few who are worried enough to fall for the scam. My caller - who appeared by the way to be completely convinced that he was offering a legitimate product - told me that his firm had lots of satisfied customers.

The other question which I wanted answered was how the firm had got hold of my number - which I've listed with the Telephone Preference Service in order to avoid getting these calls.

The caller said it was on "an international database". If that is so, then someone is involved in a potentially illegal trade in personal data.

But as this company - like most of them - was based overseas they may not care too much about that. So it looks as though we can all expect to carry on getting these calls - and will have to choose to ignore them, or perhaps string them along for a while to waste their time.

Rory Cellan-Jones Article written by Rory Cellan-Jones Rory Cellan-Jones Technology correspondent

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  • rate this

    Comment number 165.

    They often claim to be "from the support department of Windows" when we get them here. I'm very tempted to tell them I'm perfectly happy with my double glazing.

    Alternatively, stringing them along does sometimes sound like a good idea.

  • rate this

    Comment number 164.

    I used to get these along with others which are too rude to mention here. I got them sofrequently that I have ditched my home phone completely ancient now rely on my mobile. Thankfully they don't seem to have this number. Either that or it's too expensive for them to call.

    Watch out for the other scams too such as the recorded message telling you that you have 'won' a 'free' holiday.

  • rate this

    Comment number 163.

    I too have had a call from people like these, when they said that my ip address had been sending out data, I asked what was it, he replied

  • rate this

    Comment number 162.

    I had a call like this only 2 days after getting my landline connected when I moved into a new place, they said that they had detected error messages from my computer, I said that must've been a miracle as my computer is still in the box as I only bought it from the shop this morning

  • rate this

    Comment number 161.

    I have had similar people ring me up 3 times now, the last time the guy got amazingly annoyed with me when I told him I do not require any of their services '... but your computer is at risk, how can you be so stupid?!'


Comments 5 of 165



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