Have millennials forgotten how to speak?
3 September 2013 Last updated at 01:55 BST
Digital technology has dramatically changed the way we work, making it easier to connect with clients and partners and share information on an unprecedented scale.
But some companies now complain that as a result, their younger employees lack the essential skill of being able to pick up the phone and talk.
Employees of the so-called millennial generation prefer to email, text or use social media to communicate - fine for arranging meetings, but not necessarily the best way to make a sales pitch or close a deal.
The BBC's Jane O'Brien spoke to two bosses - one closer to retirement than the other - with very different views on the role technology should play in the workplace.
Filmed by the BBC's Ian Druce; edited by Bill McKenna
Living Online is a series of video features published every Tuesday on the BBC News website which takes a look at how technology converges with culture, and all aspects of our daily lives.