Are these the most offensive ads of all time?

Clockwise (left to right): Stills from adverts for Volkswagen Group Ltd, 2009; Barnado's, 2008; The Christian Party, 2009 (Rex Features); and British Safety Council, 1995 Clockwise (left to right): Stills from adverts for Volkswagen Group Ltd, 2009; Barnado's, 2008; The Christian Party, 2009 (Rex Features); and British Safety Council, 1995

The UK's advertising watchdog has released a list of the most complained-about ads of all time. There are some surprising results.

Anyone guessing what adverts provoked the most complaints might speculate along the lines of sex, violence, swearing, animal cruelty and blasphemy.

Wrong. A Kentucky Fried Chicken TV advert, which aired in 2005 and featured call centre workers singing with their mouths full of food, is the most complained about of all time.

To coincide with its 50th anniversary, the Advertising Standards Authority has collated the 10 adverts from the past half century that have garnered the most complaints.

The KFC ad received a record 1,671. Many people felt it could encourage bad manners among children. But the complaint was not upheld by the ASA, which ruled it was unlikely to change children's behaviour or undermine parental authority.

Among the other most-complained about ads was the famous Opium perfume poster ad of model Sophie Dahl reclining on a fur rug wearing nothing but a pair of strappy high-heeled shoes and some jewellery.

Minding our manners

KFC advert

Simon Fanshawe, author of The Done Thing - Negotiating The Minefield Of Modern Manners, on people singing with full mouths:

The British public has a finely tuned sensor in relation to disgust. We are quite curious about it, though.

For example, if we were sitting on a train and someone opposite us was putting on their make up, we wouldn't really mind. If they were cutting their nails, it would be a different story.

In my mind, it's all to do with the invention of the sewers. All the things that people used to do in public were literally swept away and the Victorians developed a sense of disgust.

In terms of eating and other bodily functions, we've developed a very refined sense of disgust. The thing about eating, there are no absolutes, they are culturally determined.

Other cultures eat differently to how we do in western Europe. We are quite bourgeois in that we set a great deal of social store in the degree of delicacy with which we eat.

Also making the top 10 were adverts featuring a blind football player kicking a cat across a pitch, a car engineer fighting with versions of himself, and two with religious themes.

But earlier controversial trailblazers are conspicuous by their absence. Where for example, is Benetton, which pioneered the use of "shock tactics" in the 1990s?

Numbers of complaints are growing. Over the last five decades the ASA has dealt with around 431,000 complaints - 31,000 were lodged in 2011 alone.

"In recent years it has become much easier to complain via the web," says Claire Beale, editor of Campaign magazine. And the ad industry has even invited complaints as it tries to keep its self-regulatory position, argues Beale.

Social media now allows momentum to generate a wave of complaints, she suggests. But many of the most controversial themes are familiar ones.

"There are perennially provocative subjects, sex and children being two of the main ones," Beale says. "Clearly KFC was trying to create an ad that people talked about, and that stood out in the increasingly crowded ad break.

"In doing so, they strayed too far beyond what's reasonably acceptable behaviour in commercials and clearly touched a sensitive nerve with parents who felt they were setting a bad example to children merely to create some shock value that would raise the profile of the commercial."

Guy Parker of the ASA on how complaints are handled

Yves St Laurent's Opium perfume ad saw battle lines drawn over the portrayal of women.

It was the brainchild of Tom Ford who described it as a "tasteful nude in the tradition of high art". He said it was inspired by Woman In White Stockings by 18th Century romantic artist Eugene Delacroix.

The all-time top 10

  • 1. KFC (2005): Call centre workers singing while eating 1,671 complaints - not upheld
  • 2. Auction World (2004): Shopping channel 1,360 complaints - referred to Ofcom
  • 3. Paddy Power (2010): Cat being kicked by blind football player 1,313 complaints - not upheld
  • 4. The Christian Party (2009): Poster saying "There definitely is a god" 1,204 complaints - not upheld
  • 5. British Safety Council (1995): Condom advert featuring Pope 1,192 complaints - upheld
  • 6. Marie Stopes International (2010): TV ad offering sexual and reproductive healthcare advice 1,088 complaints - not upheld
  • 7. Volkswagen (2008): Depicted an engineer fighting multiple versions of himself 1,070 complaints - partially upheld
  • 8. Yves St Laurent (2000): Poster of naked reclining Sophie Dahl 948 complaints - upheld
  • 9. Department of Energy and Climate Change (2010): Press and TV campaign about climate change 939 complaints - upheld in part
  • 10. Barnardo's (2008): TV campaign about domestic child abuse 840 complaints - not upheld

Supporters, including a number of feminist writers, described it both as a wittily shot image and a tasteful nude. They said it was a far cry from the vulnerable images of women hitherto portrayed in advertising.

But opponents - including many young women, according to the ASA at the time - denounced it as degrading and pornographic. Some commentators even suggested the ad would pose a danger to road users by distracting them. The watchdog received 948 complaints and banned the billboard ad after agreeing that it was sexually suggestive and likely to cause offence.

Concerns over "decency" motivate many complainants, says Sarah Tate, head of brand at Mother creative agency.

"We haven't really changed that much since the Victorian times - we are offended by bad manners and nudity," she says. "It's basically the dinner party things - you don't talk about religion, get naked or talk with your mouth full.

"It's definitely 'no sex please, we're British'."

You can run naked adverts without getting hundreds of complaints, Tate says. Mother created a series featuring Olympic athletes - including cyclist Rebecca Romero - performing their various sports nude. Another featured naked British rugby players.

"We had no complaints," says Tate, although some advertisers refused to take some of the posters. "It's down to personal taste about what is seen to be decent. A lot of it is about context."

The most complained about adverts from 2011

Young ghost-like girl in Phones 4 U Ltd 2011 advert

1. Phones 4 U Ltd - 659 complaints

Woman sees ghost-like girl (above) with mobile phone in underground car park. Voiceover says "Missing our deals will haunt you."

Not upheld, but post 19:30 restriction applied

6. Durex - 126 complaints

Man and woman embrace in a club, and are transported to a bedroom. Close-up of condom packet, voiceover says "Love sex, Durex."

Not upheld

2. Littlewoods - 585 complaints

Children sing and rap during nativity play about presents bought by their mothers.

Not upheld

7. Lynx shower gel - 115 complaints

Poster shows woman in outdoor shower wearing bikini bottoms. Strapline says "The cleaner you are, the dirtier you get."

Upheld in part - likely to cause offence and unsuitable for children

3. CSL - 260 complaints

Sofa TV ad of three female models posing and dancing in lingerie.

Not upheld

8. Phones 4 U Ltd - 98 complaints

National press ad for "miraculous deals" features winking cartoon Jesus Christ.

Upheld - as it ran during Easter, ASA considered it disrespectful to Christian faith

4. Lynx deodorant - 214 complaints

Parody of Noah's Ark story - man attracts women to his boat by spraying himself with deodorant.

Not upheld

9. The Money Advice Service - 80 complaints

People complained this TV ad and website for financial products and services were misleading.

Not upheld

5. Travel Palestine - 149 complaints

Magazine ad promoting tourist sites suggests Palestine is a recognised country, and Jerusalem is in Palestinian-administered land.

Upheld in part - advertiser told not to suggest it was universally accepted that locations were part of Palestine

10. Phones 4 U Ltd - 79 complaints

TV ad in which a zombie chases a man through the woods.

Not upheld

A campaign by the Department of Energy and Climate Change, which aimed to make adults feel guilty about the impact their carbon emissions are having on their children's future, received more than 939 complaints, making it the ninth most-complained about ad.

One ad showed a young girl being read a nightmarish bedtime story by her father about a world blighted by climate change, while two press adverts made use of nursery rhymes. The press ads were banned after ruling that they could not be substantiated by hard evidence.

Some of the most famous 'shock' campaigns don't appear in the top ten. Benetton, the Italian clothing company, was notorious for its posters - more than 800 people in the UK complained about its giant image of a new-born baby covered in blood.

French Connection UK, another fashion chain, prompted hundreds of complaints with the provocative use of its initials, as in "fcuk advertising" and "fcuk fashion".

Pot Noodles caused hundreds of complaints with lines such as "The slag of all snacks" and "Have you got the Pot Noodle horn?".

There were 774 complaints about an anti-smoking commercial for the Department of Health, showing people being dragged along with fish hooks in their mouths.

And there are always complaints from animal-lovers. 589 people objected to a poster showing a cow saying "When I'm a burger, I want to be washed down with Irn-Bru". A Levi's Jeans TV commercial, showing a hamster which had apparently died of boredom in its cage prompted 519 complaints.

Charities and public service messages have often prompted complaints, due to the shock tactics often employed.

An ad by Barnardo's designed to raise awareness of domestic child abuse and one by the British Safety Council highlighting national condom week feature in the most-complained about list.

The Barnardo's TV campaign, which attracted 840 complaints, featured repeated scenes of violence and drug taking which many viewers found upsetting. The complaints were not upheld.

The British Safety Council's 1995 leaflet featured the Pope wearing a hard hat with the strap line The Eleventh Commandment: Thou shalt always wear a condom. Nearly 1,200 people complained.

The following year, the council created a storm by featuring a fresh-faced Prince Charles kissing a blushing Princess Diana. "Appearances can be deceptive," ran the copy alongside. "Use a Johnny Condom."

"When you are trying to create awareness, there is a fine line between pushing a message and offending people. In some areas, you are just asking for trouble - such as messing with religion - it's common sense," says Justin Tindall, group executive creative director at Leo Burnett.

There were complaints in 2009 about an ad by The Christian Party with the strap line: "There definitely is a God. So join the Christian Party and enjoy your life." It came in response to a humanist ad reading: "There's probably no God: now stop worrying and enjoy your life."

The Christian Party ad attracted 1,204 complaints but they were not upheld by the ASA.

The second most-complained about ad ever is for shopping channel Auction World, which attracted 1,360 complaints focusing on poor customer service, misleading guide prices and delays in delivery of goods. The channel had its licence revoked by Ofcom, after referral from the ASA.

Yves St Laurent Beaute Ltd 2000 advert The Dahl ad was the brainchild of Tom Ford

Number six on the list, with 1,088 complaints, is an ad for Marie Stopes International. A number of complainants said the ad, which aired in 2010, promoted abortion. The ASA also received more than 3,600 postcards and petition signatures because of a campaign by activists before the ad was even broadcast.

The complaints were not upheld, with the ASA at the time saying: "We felt it was clear that the advertisers were promoting their post-conception advice service and was neither advocating one course of action over another, nor trivialising the dilemma of an unplanned pregnancy."

A 2008 ad for a Volkswagen Golf - seventh on the all-time list - depicted an engineer fighting multiple versions of himself attracted 1,070 complaints, which were partially upheld.

In the ad, the man opens the door to his office to find a man identical to himself. The man punches the engineer in the face and kicks him before a series of fight scenes, some involving the men using car parts as weapons, take place. At the time Volkswagen said the "highly stylised and choreographed" adverts were not intended to condone violence.

The ASA ruled it should not be shown before 9pm.

Third on the all-time list was the most complained-about ad of 2010. It featured a team of blind footballers kicking around a ball with a bell on it until it goes out of play. A cat with a bell wanders onto the pitch, the players restart their game and a painful miaow is heard.

This attempt at a blackly humorous scenario from Paddy Power provoked more than 1,300 complaints. It contains two themes that are a classic cause for complaint - depiction of disabled people, and ill-treatment of an animal. But the ASA ruled that the ad was unlikely to "encourage or condone cruelty to animals or cause serious or widespread offence".

But the top 10 is almost enough to make the cynical think that some firms are occasionally setting out to provoke controversy.


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  • Comment number 448.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 447.

    I'm fine with the principle of charity adverts. But I think it's wrong to use emotional blackmail as an instrument of securing donations. Seeing these millions of suffering orphans is, of course, horrible. But it feels like the viewer is targeted and accused of complete responsibility.

    Forcing altruism completely undermines it. Yes, it is a grim picture. But show us what *could* happen.

  • rate this

    Comment number 446.

    The BBC should look into Three Mobile's false advertisement of "all you can eat" data plans. They have throttled several "heavy users" to unusable speeds during peak hours.

  • rate this

    Comment number 445.

    I should also point out that most banned adverts end up on YouTube anyway, so what's the point?

    You're just transferring from one medium to another - why waste your time complaining? Anybody can access banned adverts if they want to. I bet the people who complain don't bother complaining to YouTube!

    If you sit on your bum all day watching TV AND complain, you have too much time on your hands.

  • rate this

    Comment number 444.

    I thought god had got into the advertising business. I wan't entirely convinced, but there you go!

  • rate this

    Comment number 443.

    Really ? People who complain about adverts are as bad as those who complain about any other programme on the tv..if you don't like it a) there's several other channels you can watch or b) there's an off button. If people have nothing better to do than complain about adverts then they really need 'to get a life'! There are far more important things going on currently in this country !

  • rate this

    Comment number 442.

    I'm pretty sure Three UK are going to beat Phones 4 U for amount of Complaints. Why the media haven't reported on it yet is starting to make me think the media don't pay much attention to twitter.

    Three UK have just disabled internet access intentionally for a undisclosed number of customers. They say 5%. Offering to terminate contracts too! Look at #allyoucannibble on Twitter

  • rate this

    Comment number 441.

    @438. Think Tank: There's nothing "realist" about militant atheism. A balanced person knows only that he doesn't know the origin/meaning of life, doesn't obsess over it, and moves on.

    @439. MrChris: Could be worse - he could be making a living as an ad man, conning the easily led and profiting from weakness.

  • rate this

    Comment number 440.

    The most offensive annual event is taking place in Virginia right now, as our "glorious leaders" attend their little Bilderberg jamboree. Lets hope they can sort out the current mess, because we don't have the option of removing these unelected crooks.

  • rate this

    Comment number 439.

    The people who complain about adverts are the ones sitting on their backsides all day, living off benefits, with nothing else to do with their time. Go outside! Do something productive with your time!

  • rate this

    Comment number 438.

    @436 inqa:

    You say "Also, the only thing more annoying than a militant Christian is a militant atheist. At least the former knows he's religious."

    But surely this could be paraphrased to:

    Also, the only thing more annoying than a militant atheist is a militant Christian . At least the former knows he's a realist.

    No? Why not?

    What is inherently better and why (excluding your own prejudices)?

  • rate this

    Comment number 437.

    435. Think Tank
    @431 KZ:

    I was just pointing out the irony that I had no idea who the Christian Party was, which is a bit of an own goal on their part really, if the only people who really talk about them are people who are annoyed by them. Therefore the bias was relevance. Sorry you did not understand.

  • rate this

    Comment number 436.

    All adverts are awful. The very notion of advertising and the fact that we have come to accept it as a routine part of modern life shows how pliable and pathetic we are.

    Also, the only thing more annoying than a militant Christian is a militant atheist. At least the former knows he's religious.

  • rate this

    Comment number 435.

    @431 KZ:

    You say "but, speaking as a believer, I thought the pro-God advert was just an attempt at a witty response".

    What has being "a believer" got to do with wether or not is was a witty response?

    Only relevance seems to be the bias it gives your view.

    "So join the Christian Party and enjoy your life."

    How about "Enjoy your life! (You don't need the Christian party to do it)"

  • rate this

    Comment number 434.

    @Brendope I nearly laughed at that... you should be a comedian!

  • rate this

    Comment number 433.

    @428 Matt
    "People complaining about adverts - without them ... Your choice"

    I agree - let's keep the People complaining :-)

    @430 Mo
    "We really have become a constantly moaning & complaining society

    The whole country is in a financial mess, society is falling apart yet some people have time and energy to complain"

    Go on Mo - have a moan & complain

  • Comment number 432.

    This comment was removed because the moderators found it broke the house rules. Explain.

  • rate this

    Comment number 431.

    Sorry to hark back to the God issue, but, speaking as a believer, I thought the pro-God advert was just an attempt at a witty response to the anti-God advert. I didn't pick up the fact it was a political party...I couldn't understand why the anti-God one was acceptable, but the pro-God one not. they were both stating a religious position and should be treated the same. Were they?

  • rate this

    Comment number 430.

    We really have become a constantly moaning and complaining society, damned if you do and damned if you don't.
    The whole country is in a financial mess, society is falling apart yet some people have time and energy to complain that they were offended by an advert on a commercial television. If easily offended then do not watch commercial channels

  • rate this

    Comment number 429.

    How come 425 which is 2 minutes younger than 426 get listed as "older"?

    Doesn't this page say "Latest first"?

    Time to contact the ASA methinks :-)


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